Shipping Policy
At MyWoodRx.com, we strive to ensure that your orders are delivered quickly, safely, and efficiently. Our goal is to provide you with the best possible shopping experience, and that includes making the shipping process as seamless as possible. Please review the following information about our shipping practices:
Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. Please double-check that the information is correct.
- Processing Time: Orders are typically processed within 1-2 business days. Business days are Monday through Friday, excluding weekends and holidays. During peak periods, such as holidays, order processing may take an additional 1-2 business days.
- Processing Time for Prescription Medication: If your order contains prescription medications, additional processing time may be required to verify your prescription before shipment.
Shipping Locations
We currently offer free [Worldwide] shipping .
Tracking Your Order
Once your order is processed and shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can also check the tracking information by logging into your account on MyWoodRx.com.
Shipping Delays
While we strive to ensure that your order reaches you on time, there may be occasional delays due to reasons beyond our control, such as:
- Weather conditions
- Shipping carrier issues
- Holidays or peak shopping seasons
- Unforeseen circumstances
If there are any significant delays in your shipment, we will notify you as soon as possible and work with the carrier to resolve the issue.
Missing or Damaged Shipments
If your order is missing or arrives damaged, please contact our customer support team immediately at support@mywoodrx.com. We will assist you in resolving the issue by either providing a replacement or refund, depending on the circumstances.
Order Modifications and Address Changes
- Order Modifications: Once an order has been processed and shipped, we are unable to modify it. However, if you need to make changes to your order before shipment, please contact our support team as soon as possible.
- Address Changes: If you need to change your shipping address, please notify us before the order is shipped. If the shipment is already in transit, we cannot alter the shipping address.
Customer Support
If you have any questions about your order or need assistance with shipping, please feel free to reach out to our customer service team:
- Email: support@mywoodrx.com
- Phone: +1 718 710 4559
We are here to ensure that your order arrives safely and promptly. Thank you for choosing MyWoodRx.com!